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Shipping policy

LURIE DANIEL FAVORS — SHIPPING POLICY

Operated by Digidrop Inc.
Effective Immediately

This Shipping Policy (“Policy”) applies to all purchases made from the official Lurie Daniel Favors website operated by Digidrop Inc. (“Digidrop,” “we,” “us,” or “our”) on behalf of Lurie Daniel Favors (“LDF”).

By placing an order, you agree to the shipping terms described below.

1. ORDER PROCESSING TIME

1.1 Standard Orders (Non–Pre-Order Items)

Most in-stock, non–pre-order items are processed and fulfilled within 3–5 business days after your order is placed.

Processing times may be extended during:

  • New product drops

  • High-volume periods

  • Special collections

  • Peak holiday seasons

  • Weather disruptions

  • Carrier delays or operational constraints

Processing time does not include transit time.

1.2 Multiple-Item Orders

To protect against lost, mismatched, or partial shipments:

All items in a single order ship together once ALL items are in stock.

If you want items to ship separately, you must place separate orders.
We cannot split orders once they are placed due to system and quality control protocols.

2. SHIPPING CONFIRMATION & TRACKING

Once your order ships, you will automatically receive:

  • A shipping confirmation email, and

  • A tracking number, if applicable

Please allow up to 48 hours for tracking activity to update after the carrier scans your package.

Some carriers or shipping methods may provide limited or no tracking visibility depending on the service selected.

3. SHIPPING METHODS & DELIVERY ESTIMATES

Delivery timelines begin after the order has completed processing.

3.1 Domestic Shipping (U.S.)

Estimated delivery: 7–10 business days

Delivery times may be extended during:

  • Carrier delays

  • Weather events

  • Holiday periods

  • Regional disruptions

  • Rural or remote destinations

3.2 International Shipping

International shipping times vary widely based on destination, customs clearance, and local delivery services.

Estimated delivery: 2–10 weeks

International packages may experience significant delays due to:

  • Customs inspections

  • Import processing times

  • International logistics outside our control

  • Local postal service variability

4. PRE-ORDERS

When purchasing pre-order items, please note:

4.1 Single Shipment Rule

To maintain accuracy and ensure quality control:

All items in a single order ship together when the pre-order item becomes available.

This means:

  • If you order an in-stock item AND a pre-order item,
    the entire order ships when the pre-order item is ready.

4.2 Want In-Stock Items Faster?

You may request to cancel your combined order and re-purchase in two separate orders:

  • Order #1 — In-stock items

  • Order #2 — Pre-order items

We cannot manually split orders after they are placed.

5. SHIPPING METHOD CHANGES

Once an order is placed:

We cannot change, upgrade, downgrade, or modify the shipping method.

This protects the accuracy and integrity of your shipment.

6. INTERNATIONAL SHIPPING DETAILS

6.1 Customs Delays

International packages may be delayed for inspection or customs clearance.

We have no control over:

  • Customs processing timelines

  • Local postal procedures

  • Additional inspections or holds

6.2 If Your Package Has Not Arrived After 10 Weeks

Please check with:

  • Your local post office

  • Your country’s customs office

  • Your regional sorting facility

  • Your national postal carrier

They may be holding the package or attempting to collect duties/taxes.

7. CUSTOMS, DUTIES & TAXES

7.1 Customer Responsibility

International customers are responsible for all:

  • Customs duties

  • Import taxes

  • VAT

  • Clearance fees

  • Brokerage charges

  • Any other import-related fees

We cannot:

  • Mark packages as “Gifts”

  • Mark packages as “No Commercial Value”

  • Alter customs documents

  • Refund customs/import fees

  • Intervene in customs decisions

7.2 Know Before You Buy

International customers should review local import policies before placing an order.

8. RISK OF LOSS, DELIVERY ISSUES & TITLE TRANSFER

8.1 Risk Transfers to Customer at Carrier Scan

Once your package is accepted and scanned by USPS, UPS, FedEx, DHL, or any carrier:

👉 Title and risk of loss transfer to you.

This means Digidrop and LDF are NOT responsible for:

  • Lost packages

  • Stolen packages

  • Misdelivered packages

  • Delays by the carrier

  • Packages marked “Delivered” but not received

  • Incorrect or incomplete shipping addresses provided by the customer

  • Carrier routing errors or incorrect scans

This aligns with our Terms of Service and Refund & Return Policy.

8.2 If Your Package Shows “Delivered” but You Can’t Find It

Please check:

  • With household members

  • With neighbors

  • With your apartment/front desk staff

  • With your local post office

  • Around all exterior property areas

  • With your mail carrier directly

You may request a carrier investigation.

We do not issue replacements or refunds for packages marked Delivered by the carrier.

9. WRONG ADDRESS OR UNDELIVERABLE PACKAGES

If the shipping address entered at checkout is:

  • Incorrect

  • Incomplete

  • Misspelled

  • Missing apartment/suite number

Digidrop and LDF are NOT responsible for:

  • Lost packages

  • Delayed packages

  • Misdelivered packages

  • Returned packages

If the carrier returns the package to us:

  • We will notify you

  • You may request reshipment at your expense

We cannot intercept, reroute, or modify addresses after an order is placed.

10. SHIPPING RESTRICTIONS

We reserve the right to:

  • Cancel or refuse shipments

  • Limit shipments to certain regions

  • Restrict product quantities

  • Use alternative carriers

  • Modify shipping methods for operational reasons

11. ORDER CANCELLATIONS

Orders that have:

  • Entered fulfillment, or

  • Shipped

cannot be canceled.

This aligns with our Terms of Service and Refund & Return Policy.

12. RETURN SHIPPING, EXCHANGES & LDF EASY EXCHANGE PORTAL

12.1 Returns & Exchanges Must Be Initiated Through the LDF Easy Exchange Portal

All return and exchange requests must be initiated through our authorized system:

👉 The LDF Easy Exchange Portal

This ensures:

  • Accurate tracking

  • Correct return instructions

  • Proper matching of items

  • Protection against errors or fraud

Manual returns outside of the portal may be rejected.

12.2 Unauthorized Returns

Returns shipped without approval or outside the Portal may be:

  • Rejected

  • Returned to sender

  • Subject to additional fees

12.3 Portal Requests Are Prioritized

Portal-submitted requests:

  • Are processed first

  • Move faster

  • Are less likely to experience delays

12.4 Policy Controls

If a conflict exists between Portal instructions and the Refund & Return Policy:

👉 The Refund & Return Policy prevails.

13. CONTACT US

For shipping-related questions, contact:

📧 customerservice@digidropinc.com

or write to:

Digidrop Inc.
2030 East 15th Street, Suite A
Los Angeles, CA 90021
United States